MRAYAMRAYA · Friendealer Inc.
Support
A question, a problem, an idea? We read every message.
Frequently asked questions
1. How do I get more hints?
Tap the light bulb during a game. You receive one free hint credit every day, you can watch an optional video for an extra credit, or buy a credit pack in the shop. One credit reveals the next move; the level's rules (R button on the controller) are always free, and so is Undo.
2. How do I remove ads?
Buy the "No ads" option in the in-game shop: it is a one-time purchase. Rewarded videos you choose to watch remain available if you want them. On a new device, open the shop and tap "Restore purchases" with the same Apple or Google account.
3. How do I report a bug?
Email [email protected] with: your device model, iOS or Android version, MRAYA version (game Settings), the world and level, what you were doing, and if possible a screenshot or short video.
4. How do I request a refund?
Payments are processed by Apple or Google; we have no access to your payment details and cannot refund directly.
- iPhone / iPad: go to reportaproblem.apple.com, sign in, choose the purchase and "Request a refund". See also Apple Support.
- Android: in Google Play, open Profile › Payments & subscriptions › Budget & history, choose the purchase and "Report a problem", or read Google Play's refund policy.
5. I changed phones: where is my progress?
MRAYA works without an account: progress is stored on the device and cannot be transferred. Your non-consumable purchases (such as "No ads") come back with "Restore purchases".
6. My personal data
See our Privacy Policy. To exercise your rights (access, correction, deletion), email [email protected].